The Department of Home Affairs (DHA) is inviting applications for a Civic Services Supervisor position based in Ethekwini, KwaZulu-Natal.
About the Department of Home Affairs
The Department of Home Affairs provides:
- Smart ID Card services
- Birth registrations
- Marriage registrations
- Death registrations
- Citizenship services
- Immigration services
- Travel document services
Position Details
Position: Civic Services Supervisor
Reference Number: HRMC 30/26/5a
Location: Ethekwini, KwaZulu-Natal
Salary Level: 8
Salary: R413 001 – R486 501 per annum
Employment Type: Permanent
Closing Date: 26 June 2026
Key Duties
Front Office Operations
- Supervise front office activities
- Attend to client enquiries
- Perform online verification
- Monitor photo capture stations
- Validate client information
Civic Services
- Support Smart ID operations
- Facilitate BMD services
- Authorise applications
- Manage document collection
- Monitor service standards
Compliance and Security
- Implement security controls
- Ensure policy compliance
- Monitor governance practices
- Manage operational risks
Staff Supervision
- Guide and coach staff
- Monitor performance
- Ensure regulatory compliance
- Support team development
Resource Management
- Manage human resources
- Monitor physical resources
- Support financial administration
- Maintain operational efficiency
Minimum Requirements
- NQF Level 6 qualification recognised by SAQA in:
- Public Management
- Public Administration
- Operations Management
- Business Management
- Management
- Administration
- Law
- Social Sciences
- 2 years experience in:
- Operations
- Client services
- Customer service
Added Advantages
- Civic Services experience
- Immigration Operations experience
- Valid driver’s licence
Knowledge Required
- Front office operations
- Fingerprint verification
- Filing systems
- Civic Services legislation
- Public Service regulations
- Supply Chain Management
- Human Resource regulations
- Government structures
Skills Required
- Customer service
- Communication skills
- Analytical thinking
- Problem solving
- Planning and organising
- Computer literacy
- Supervisory skills
- Conflict resolution
- Time management
- Financial administration
Personal Attributes
- Integrity
- Honesty
- Professionalism
- Teamwork
- Accountability
- Attention to detail
Why Apply?
- Permanent government position
- Competitive salary package
- Leadership experience
- Career growth opportunities
- Work within Home Affairs
How to Apply
Applications must be submitted via: The Department of Home Affairs
before the closing date.
Enquiries
Nomalungelo Ngema
Tel: (033) 845 5003
Email: Nomalungelo.Ngema@dha.gov.za
Frequently Asked Questions
1. Where is the position based?
Ethekwini, KwaZulu-Natal.
2. What is the salary?
R413 001 – R486 501 per annum.
3. What qualification is required?
An NQF Level 6 qualification in a relevant field.
4. How much experience is required?
At least 2 years.
5. Is a driver’s licence required?
No, but it is advantageous.
6. What is the closing date?
26 June 2026.
7. Is Civic Services experience an advantage?
Yes.
8. Will extended hours be required?
Yes, when operationally required.