Isuzu Motors America is hiring a Customer Service Representative to support order processing, inventory coordination, and customer communication. The role focuses on ensuring smooth operations from order placement to delivery while maintaining high customer service standards.
Key Details
- Location: Plymouth, Michigan, USA
- Job Type: Full-Time
- Level: Entry
- Salary: $28.00 – $31.00 per hour
- Department: Supply Chain / Customer Service
- Closing Date: Not mentioned
About Isuzu Motors America
Isuzu Motors America operates in the automotive industry, focusing on commercial vehicles and components. The company emphasises operational efficiency, product quality, and strong customer relationships.
Minimum Requirements
- Bachelor’s degree in Business, Supply Chain, or related field
- OR relevant work experience
- Minimum 5 years customer service experience
- Minimum 3 years logistics or inventory experience
Knowledge & Skills
- Distribution and OEM customer knowledge
- Inventory control and logistics
- Basic financial analysis
- Product lifecycle understanding
- Microsoft Office (advanced Excel)
- SAP system proficiency
- Strong communication skills
- Problem-solving and negotiation
- High attention to detail
Key Responsibilities
Customer Service Operations
- Manage end-to-end order processing
- Handle customer inquiries
- Provide stock and order updates
- Resolve or escalate issues
- Coordinate shipments and deliveries
Accounting & Reporting
- Resolve billing discrepancies
- Process credits and debits
- Support month-end processes
- Provide audit documentation
Sales Support
- Assist with quotations and contracts
- Investigate low-margin products
- Provide insights to sales team
- Adjust delivery timelines when approved
Systems & Process Improvement
- Suggest process improvements
- Test system updates
- Generate analytical reports
Inventory & Supply Chain
- Coordinate with engineering and purchasing
- Manage excess or blocked stock
- Support inventory optimisation
- Process consignment orders
Compliance & Administration
- Maintain regulatory reporting
- Track exempt purchases
- Ensure emissions compliance
- Manage documentation and records
Apply Here
- Submit all required documents
- Ensure experience requirements are clearly shown
Important Notes
- Office-based role
- Minimal travel required
- Strong SAP and Excel skills required
- Experience level is high for role title
- Only shortlisted candidates will be contacted