Sun International is hiring a Receptionist at GrandWest Casino and Entertainment World. This role focuses on delivering excellent front office service, managing guest check-ins and check-outs, and ensuring a smooth and welcoming hotel experience.
Overview
- Reference: SI-897
- Location: Cape Town
- Job Type: Permanent
- Industry: Hospitality / Leisure / Hotel
- Salary: Market-related
- Closing Date: 29 April 2026
Key Responsibilities
- Manage guest check-in and check-out processes
- Handle room bookings (online, phone, and in-person)
- Assist guests with requests, complaints, and information
- Upsell hotel facilities and services
- Maintain accurate guest records and billing
- Coordinate with housekeeping and maintenance teams
- Provide VIP and personalised guest service
- Manage cash-ups and float at end of shift
Requirements
- Grade 12
- 2 years customer service experience
- 1 year reception experience in hospitality
- Ability to work shifts, weekends, and public holidays
- Strong English communication skills (additional language advantage)
- Basic computer literacy (MS Office, Opera)
Skills Required
- Customer service and communication
- Problem solving and conflict handling
- Attention to detail
- Multitasking and time management
- Professional and presentable attitude