The Department of Employment and Labour is inviting applications for 12 Senior Administration Officer: Operations positions across various Labour Centres in the Northern Cape.
These opportunities are ideal for candidates with experience in client services, claims processing, insurance administration, or operational support environments.
Position Details
Position: Senior Administration Officer: Operations
Number of Posts: 12
Salary: R413,001 per annum
Closing Date: 22 June 2026
Available Centres
Postmasburg Labour Centre
Reference Number: HR 4/4/8/169
Posts Available: 2
Additional vacancies are available at:
- Kuruman Labour Centre
- Kimberley Labour Centre
- Calvinia Labour Centre
- Springbok Labour Centre
- Upington Labour Centre
- De Aar Labour Centre
Position Overview
The successful candidates will support Unemployment Insurance (UI) operations and ensure efficient service delivery to clients.
The role includes claims processing, quality assurance, customer service, and supervision of resources.
Key Responsibilities
Client Services
- Assist UIF clients
- Provide customer support
- Process enquiries
- Resolve service issues
Claims Administration
- Process UIF claims
- Verify applications
- Follow up on submissions
- Monitor claim outcomes
Quality Assurance
- Review applications
- Ensure compliance
- Maintain service standards
- Improve processing accuracy
Operations Management
- Support daily operations
- Monitor workflow
- Coordinate activities
- Maintain records
Resource Supervision
- Supervise staff
- Manage assets
- Monitor equipment usage
- Support financial controls
Minimum Requirements
Applicants must have:
- NQF Level 6 qualification
- Valid driver’s licence
- Minimum 2 years’ relevant experience
Accepted Qualifications
- Operations Management
- Public Administration
- Public Management
- Business Administration
- Business Management
- Administrative Management
- Management Studies
- Financial Accounting
- Finance
Experience Required
Applicants should have experience in:
- Client services
- Claims processing
- Operations management
- Insurance administration
- Public service delivery
Required Knowledge
Candidates should understand:
- Unemployment Insurance Act (UIA)
- Unemployment Insurance Contributions Act (UICA)
- UIF policies and procedures
- Labour Centre operations
- Batho Pele Principles
- POPIA requirements
Required Skills
Administrative Skills
- Claims processing
- Record keeping
- Report preparation
- Data management
Communication Skills
- Written communication
- Verbal communication
- Listening skills
- Presentation skills
Technical Skills
- Computer literacy
- Problem-solving
- Planning
- Organising
Personal Attributes
- Attention to detail
- Client-focused approach
- Teamwork
- Professional conduct
cation Requirements
Applicants must submit:
- Completed Z83 Form
- Updated CV
Important
- Submit Z83 and CV as one PDF document
- Do not submit JPEG, IMG, or ZIP files
- Use the correct reference number
- Use the correct email address
- Sign and complete all required sections of the Z83 form
Shortlisted Candidates
Shortlisted applicants will be required to provide:
- Certified qualifications
- Certified ID copy
- Other supporting documents
Employment Equity
Priority will be given to:
- Coloured males
- Indian males
- White males
Appointments will be guided by the Department’s Employment Equity Plan.
Why Apply?
- Permanent government position
- Competitive salary package
- Career growth opportunities
- Public service experience
- UIF operations exposure
- Skills development opportunities
- Stable working environment
- Opportunity to serve communities
How to Apply
Applications may be submitted via:
Post
Chief Director: Provincial Operations
Private Bag X5012
Kimberley
8301
Hand Delivery
Corner Compound and Pniel Road
Kimberley
Email Applications
Postmasburg Labour Centre
NC-Postmasburg@labour.gov.za
Kuruman Labour Centre
NC-Kuruman@labour.gov.za
Kimberley Labour Centre
NC-Kimberley@labour.gov.za
Calvinia Labour Centre
NC-Calvinia@labour.gov.za
Springbok Labour Centre
NC-Springbok@labour.gov.za
Upington Labour Centre
NC-Upingtion@labour.gov.za
De Aar Labour Centre
NC-DeAar@labour.gov.za
Important Notes
- Late applications will not be accepted
- Applications using the old Z83 form will be rejected
- Background checks will be conducted
- Qualification verification will be conducted
- Employment verification will be conducted
- Criminal record checks will be conducted
- The Department reserves the right not to fill the posts
Frequently Asked Questions
1. How many positions are available?
There are 12 available positions.
2. What is the salary?
R413,001 per annum.
3. What qualification is required?
An NQF Level 6 qualification in a relevant field.
4. Is a driver’s licence required?
Yes.
5. How much experience is required?
A minimum of 2 years’ relevant experience.
6. What type of experience is preferred?
Client services, claims processing, operations, or insurance administration.
7. What is the closing date?
22 June 2026.
8. Who can I contact for enquiries?
Ms Sherelda Kleinsmith
Tel: (053) 838 1517