Retail Operations Manager – SPAR (Jet Park, Johannesburg)

Key Details

• Reference: spar_000870
• Location: Johannesburg, Gauteng
• Company: SPAR
• Job Type: Permanent
• Industry: FMCG & Supply Management
• Closing Date: 09 May 2026

Minimum Requirements

• Matric (National Senior Certificate)
• Business-related tertiary qualification
• Valid driver’s license
• Willing to travel extensively
• Minimum 5 years retail store management experience

Knowledge & Skills

• Retail operations and multi-store management
• Sales strategy and market analysis
• Financial and cost management
• Leadership and team development
• Customer service excellence
• Decision-making and problem-solving
• Strong adaptability and resilience

Key Responsibilities

Profitability & Sales

• Maximise profitability across multiple stores
• Manage costs and improve gross profit
• Develop and implement sales strategies
• Monitor market trends and competitor activity

Operations Management

• Improve operational efficiencies
• Reduce waste and shrinkage
• Optimise product assortment
• Ensure compliance with policies and regulations

Customer Experience

• Maintain high service standards
• Resolve escalated customer issues
• Ensure consistent service delivery

Leadership & People Management

• Hire, train, and mentor store managers
• Conduct performance evaluations
• Manage employee relations
• Build a strong team culture

Monitoring & Reporting

• Review store performance
• Provide actionable feedback
• Present reports to senior management
• Conduct regular store visits

Stakeholder Management

• Build relationships with suppliers
• Engage with key stakeholders
• Promote an inclusive work environment

Apply Here

Important Notes

• Employment equity principles apply
• Late or incomplete applications will not be considered
• No feedback = unsuccessful application