A new career opportunity is available at Vodafone Intelligent Solutions for an experienced IT professional to join its endpoint management team as an Assistant Manager – MDM Intune Support Specialist.
This role is ideal for candidates with Microsoft Intune, mobile device management (MDM), and enterprise mobility support experience who want to work in a large-scale global IT environment.
About VOIS
Vodafone Intelligent Solutions (VOIS) is the strategic shared services arm of Vodafone Group Plc.
The organisation delivers technology, transformation, and operational services across multiple countries and supports Vodafone’s global business operations.
VOIS is known for:
- Large-scale global technology operations
- Digital transformation projects
- Enterprise IT service delivery
- Innovation and automation
- Employee learning and career development
- International collaboration across multiple markets
Position Details
| Position | Assistant Manager – MDM Intune Support Specialist |
|---|---|
| Company | VOIS (Vodafone Intelligent Solutions) |
| Location | Pune, Maharashtra, India |
| Employment Type | Full-Time |
| Requisition ID | 284042 |
| Posted Date | 29 May 2026 |
Position Overview
The successful candidate will provide Level 2 operational support for enterprise mobile devices managed through Microsoft Intune.
The role focuses on ensuring device compliance, stability, security, and operational efficiency across Android and iOS environments.
Primary areas of responsibility include:
- Microsoft Intune administration
- Mobile device management (MDM)
- Device lifecycle management
- Application deployment and support
- Compliance monitoring
- Incident management
- IT service operations
- Endpoint security support
Key Responsibilities
Intune Device Support
- Support Intune-managed Android and iOS devices
- Resolve device, email, VPN, and connectivity issues
- Support enrolment and de-enrolment processes
- Manage device retirement and remote wipe activities
Policy and Configuration Management
- Deploy Intune compliance policies
- Configure device profiles
- Implement approved configuration standards
- Maintain security and compliance requirements
Application Management
- Support application deployment activities
- Troubleshoot managed applications
- Coordinate with application support teams
- Assist with application remediation tasks
Service Operations
- Manage incidents and service requests
- Work within agreed service levels
- Support change management activities
- Escalate complex issues to Level 3 teams
Reporting and Analysis
- Monitor recurring incidents
- Perform basic root cause analysis
- Generate operational reports
- Support compliance reporting activities
Minimum Requirements
Applicants should have:
- 4–6 years of Microsoft Intune support experience
- Experience supporting enterprise MDM environments
- Strong knowledge of Android Enterprise
- Experience managing Apple iOS devices
- Knowledge of device compliance and configuration profiles
- Experience with:
- Apple Business Manager (ABM)
- Managed Google Play
- Experience using ServiceNow or similar ITSM tools
- Understanding of ITIL-based support environments
Skills and Competencies
Successful candidates should demonstrate:
- Strong troubleshooting skills
- Analytical thinking
- Attention to detail
- Good communication skills
- Time management abilities
- Problem-solving capability
- Ability to work independently
- Team collaboration skills
- Incident management expertise
What You Will Learn
This role offers exposure to:
- Large-scale enterprise mobility environments
- Advanced Microsoft Intune administration
- Endpoint management technologies
- Compliance monitoring and reporting
- ITIL service management practices
- Incident and escalation management
- Automation and scripting fundamentals
- Global IT operations
Why Apply for This Job?
- Work within a global Vodafone technology environment
- Support enterprise mobility platforms serving thousands of users
- Gain advanced Microsoft Intune experience
- Develop expertise in endpoint management and security
- Collaborate with international teams
- Access continuous learning and development opportunities
- Build experience within a mature global IT operation
Apply Here
Frequently Asked Questions
1. Where is this position based?
The role is based in Pune, Maharashtra, India.
2. What is the main focus of the role?
The position focuses on Microsoft Intune support, mobile device management, compliance monitoring, and enterprise mobility operations.
3. How much experience is required?
Candidates should have between 4 and 6 years of hands-on Microsoft Intune and MDM support experience.
4. Which devices will be supported?
The role primarily supports Android Enterprise and Apple iOS devices.
5. Is ServiceNow experience required?
Experience with ServiceNow or a similar IT service management platform is highly beneficial.
6. Will there be on-call responsibilities?
Yes. The role may require participation in on-call support for priority incidents.
7. Is there a closing date?
No closing date has been specified. Interested candidates are encouraged to apply as soon as possible.